My subscrition automatically renewed as I forgot to cancel my subscription this time - (I have already subscribed three times in the past) - I immediately (within minutes) contacted them asking if I could be refunded, or place my active subscription on hold as I am going away for 2 weeks over Xmas, so didn't want to renew until January. I also advised them I had stopped downloading content so I could (hopefully) still get a full month for my money when they fixed my issue. I assumed they would be able to do this - apparently not!. That would have been frustrating, but what was infuriating is that they took a week (a whole week) to get back to me, and all they said was "Refund is not possible" - no apology for my experience, no suggestion of how to fix it, and keep me as a customer. So now, I paid for a full month, stupidly wasted the first week of it thinking they would be able to just change my month (already paid for) to January, I will lose the final 2 weeks as I will be away, and now told they will do nothing about it, and they have stopped replying to my requests. Seriously, I am a return customer and I am treated like crap, and rudely pushed to the side. Absolutely pathetic service. Want my money, don't want to help.
Last edited by a moderator: